TERMS AND CONDITIONS


SHIPPING
1. The products purchased will be delivered to the person and to the address indicated in the order.
2. By default, invoices will be sent to the email address indicated by the customer at the time of discharge in the event that the invoice is expressly requested.
3. On Saturdays, Sundays and holidays there will be no departure or delivery of orders.
4. The established shipping time will be 7 working days, except for pre-order items that will be 10/15 working days, upon receipt of the transfer or payment by card.
5. However, your delay will not imply any cancellation of the order or any compensation.
6. An order is considered delivered at the time the carrier delivers the package or packages to the customer and he signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt and indicate all the anomalies on the delivery receipt.
7. Monica Cordera makes free shipping.

PAYMENT METHODS
1. Credit card
2. Bank transfer.
In case you want to make the payment by bank transfer, you must contact us by sending an e-mail to info@monicacordera.es and we will inform you of the guidelines to follow.
3. Paypal.

POLICY OF CHANGES, RETURNS AND CANCELLATIONS
1. You can request the exchange or return of any item that you have purchased in our online store within a maximum period of 14 calendar days from receipt without needing to justify without penalty in the form of added costs.
2. If you wish to exercise your right of withdrawal, you can download the form for such action HERE. The right of withdrawal may be exercised as long as the items you wish to return are in perfect condition, without having been used, with their original packaging and labels. Once the right of withdrawal has been exercised, the amount paid for the items returned will be returned within 14 calendar days, using the same means of payment used to pay for the item (s).
3. The customer must pay the exchange / return payment, that is, the return shipping costs of the items. You can send the package (s) by the transport agency you choose or contact us on the phone 881 129 609 if you want to go through the address you indicate, a courier from the agency we work with at a cost of € 7 which will be deducted from the amount that will be paid once the package is received.
4. The items must come well packaged, in the same box / packaging in which they were received or one of the same features along with the purchase ticket that was in the package. In it you can find the return address. If you have any questions or do not locate the ticket you can contact us (info@monicacordera.es) and we can send you another.


PRODUCT GUARANTEE
In case you have purchased a defective item, Monica Cordera undertakes to replace or repair it at no cost to the customer.

CANCEL ORDER
If the cancellation of the order arrives before the goods leave the customer will not have any expenses. In the case of a cancellation after the order is shipped, the customer will be responsible for the shipping costs as well as the return costs of this same order.

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